Information We Collect

When you engage with ratinepieon's financial fraud prevention services, we collect various types of information to provide you with effective protection and education. This includes personal details you provide directly and information gathered through your interactions with our platform.

We also collect information about suspected fraudulent activities when you report incidents to us. This helps us build better protection mechanisms for our entire community of users across Australia.

How We Use Your Information

Your information serves several important purposes in our mission to combat financial fraud. We use it to deliver personalised education, monitor for suspicious activities, and continuously improve our protective services.

Information Sharing & Disclosure

We don't sell your personal information to third parties. However, there are specific circumstances where we may share your data to protect you and others from financial fraud.

With law enforcement agencies, we share relevant information when investigating suspected fraud cases or when legally required. Financial institutions may receive alerts about potential threats affecting their customers, but only with anonymised data patterns.

Our service providers who help deliver our educational programmes sign strict confidentiality agreements and can only access information necessary for their specific role in protecting you from fraud.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. We've made it straightforward to exercise these rights through our online portal or by contacting our privacy team directly.

• Access: Request a copy of all personal information we hold about you
• Correction: Update or correct any inaccurate information in our records
• Deletion: Request removal of your personal data, subject to legal retention requirements
• Portability: Receive your data in a commonly used format for transfer to another service
• Restriction: Limit how we process certain aspects of your information
• Objection: Opt out of specific data processing activities while maintaining essential services

Some rights may be limited when processing is necessary for fraud prevention or legal compliance. We'll always explain any limitations and work with you to find acceptable solutions.

Data Security & Retention

Protecting your information is fundamental to everything we do. We employ multiple layers of security including encryption, secure data centres, and regular security audits to safeguard your personal details.

Your data is stored on Australian servers with 256-bit encryption and multi-factor authentication requirements for staff access. We conduct quarterly security reviews and maintain incident response procedures should any issues arise.

We retain your information only as long as necessary to provide services, comply with legal obligations, and protect against fraud. Most personal data is deleted within seven years of your last interaction with our services, though some anonymised statistics may be kept longer for research purposes.

When we no longer need your information, it's securely deleted using industry-standard data destruction methods that ensure complete removal from our systems.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how our fraud prevention resources are being used across Australia.

Essential cookies enable basic website functionality and security features. Analytics cookies help us understand which educational content is most effective in preventing fraud. You can manage these preferences through your browser settings or our cookie preference centre.

We don't use tracking technologies for advertising purposes. All data collection focuses solely on improving our fraud prevention services and educational effectiveness.

International Transfers & Third Countries

Your personal information is primarily processed within Australia. However, some of our security monitoring services operate from servers in countries with equivalent privacy protections, including New Zealand and the European Union.

When we transfer data internationally, we ensure the receiving country has adequate privacy laws or we implement additional safeguards such as standard contractual clauses to protect your information.

We never transfer data to countries without appropriate privacy protections, and you can request details about any international processing that affects your information.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. Significant changes are communicated through email notifications and prominent website announcements.

Minor updates for clarity or legal compliance may be made without individual notification, but we always maintain a clear record of changes with effective dates.

Your continued use of ratinepieon services after policy updates indicates acceptance of the revised terms. If you disagree with changes, please contact us to discuss your options before the new policy takes effect.